SBI informs customers to report unauthorized transactions in their accounts

The State Bank of India (SBI) recently suggested that its customers immediately report any unauthorized transaction in their accounts to check the rising cybercrimes.

The country's largest lender emphasized that customers must immediately report unauthorized transactions to be addressed promptly.

SBI stated that unauthorized transactions if any should be immediately informed to the toll-free number 18001-2-3-4 so that proper action can be taken on time.

Last month, SBI Chairman Dinesh Kumar Khara advised its customers to be aware of cyber fraud and said that customer service must be prioritized to deal with such issues.

Besides dialing the toll-free number, customers can lodge their grievances related to Internet Banking, Automated Teller Machine (ATM). mobile banking, and BHIM SBI Pay services through the bank's website.

The bank stated that in case of any financial fraud involving the SBI account, the customer must notify the bank at the earliest as the longer the time taken to inform the bank, the higher the risk of financial loss to the customer. Once the bank receives the complaint of an unauthorized transaction, it will take immediate and adequate steps to prevent such fraudulent transactions.

The bank also ensures that the particular channel is blocked once the complaint is received through which the transaction took place.

SBI has also sent an SMS or email to the customer mentioning the registered complaint number and other details. A complaint received from a customer is resolved within 90 days.

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