Indian BPO Services to grow at a CGAR of 5.8%

New Delhi: As India reopens, the enterprise spending on business process outsourcing (BPO) services in India is set to grow at a compound annual growth rate (CAGR) of 5.8 percent to reach $8.8 billion by 2025, driven by a huge push for outsourcing knowledge-based and vertical-specific processes, a new report showed on Wednesday.

According to GlobalData, a leading data and analytics company, the BPO market in India is now supported by the country's efforts to liberalise regulatory guidelines for the BPO industry in recent times to ward off competition from countries like the Philippines, Malaysia, Mexico, and Canada.

"The country's expertise in providing knowledge-based and vertical-specific services, particularly in areas such as healthcare, life sciences, banking, insurance, legal processing, risk management, financial research, research and analytics, and digital marketing, is expected to drive growth during the forecast period," GlobalData senior technology analyst Pragyan Tarasia said.

In June this year, the government liberalized guidelines for voice-based BPO firms (classified under other service providers (OSP)) by removing distinctions between static and international service centres and allowing interconnectivity between all types of OSP centers.

Besides, providing ease of work for their employees who relocated to remote areas after the pandemic and enabling them to work from anywhere will also help BPO firms to improve the scale and speed of services.

In November 2020, the government had simplified BPO and ITES guidelines to the compliance burden on service providers and establish the 'Work-From-Home' and 'Work-From-Anywhere' framework.

"The new guidelines will go a long way in enabling ease { of doing business for the industry and establishing the D country as the most preferred f hub for BPO services in the world," said Tarasia.

Enterprise spending on d finance and accounting BPO 0 segment, on the other hand, will grow at the fastest CAGR 9.6 % the forecast period. The large enterprise segment (1,000+ employees) will account for the largest share of the total BPO spending in India through the forecast period.

"The combined spending from micro (1-50 employees), and small and medium enterprises (51-1,000 employees), on the other hand, will increase at a CAGR of 5.8 percent over the forecast period" said Tarasia